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Toner Brother Troubleshooting



1 - When do I have to change the toner cartridge?

2 - How do I install my toner cartridge?

3 - I got a message that reads TONER LOW, how can I clear it?

4 - I got a message that reads TONER EMPTY and have barely printed, how can I clear it?

5 - The message reading TONER EMPTY still appears on the machine LCD and I have already change the cartridge! What should I do?

6 - My printouts are not dark enough, why?

7 - I get black pages or some colors are missing

8 - For PC users: when I print the first document after starting the PC, my laser machine does not print or I get defective printouts. What should I do?

9 - My printouts are defective, what should I do?

10 - I get really light printouts, why? How can I solve this problem?



Other information that may help you

11 - How can I install my toner cartridge?

12 - How can I ensure the longest life of the cartridge?

13 - If the toner is low or I get light or faded areas on my printouts, should I change the cartridge immediately or is it still useful?

14 - Do I need to clean the toner cartridge area? How can I do it?

15 - What happens if I shake my toner cartridge?

16 - Removal of toner cartridge sealing tape

17 - I have some printing problems, what is going on and how can I solve them?

18 - I got a message that reads Low Toner, why? What should I do?

19 - How do I print a test page?

20 - I put the wrong type of toner in my laser machine, what should I do?








1 - When do I have to change the toner cartridge? (Back to Top)

The black toner cartridge prints about 9,000 pages while the color cartridges print 6,000 pages when printing on A4/ paper at 5% coverage. Every time a cartridge begins to run out, you will get, on the operation panel, a message asking you to replace it. You will have to replace the cartridge as soon as you get this message or the laser machine will stop operating.

 

In the case your machine is running out of black toner you will get the following message on your operation panel:

 

We recommend having a spare cartridge at hand since, when you get TONER LOW message, your cartridge will run out of ink soon.

 

Never shake the cartridge after use.

 

I got a message that reads TONER LOW

 

If the machine LCD shows a message reading TONER LOW, the cartridge is about to run out of toner. We recommend having a spare cartridge at hand so as to replace immediately.

 

I got a message that reads TONER EMPTY

If your machine LCD shows a message that reads TONER EMPTY, you will have to replace the cartridge.

 

It is necessary for you to change the cartridge that has run out since all four toners mix during the printing process to produce the best quality prints. The lifetime of the black toner cartridge is larger since black is the “key color” for color printing and monochrome.





2 - How do I install my toner cartridge? (Back to Top)

 

Do not touch the internal parts of the laser machine after you have used the machine since they are extremely hot. When opening the machine cover do not touch the shaded parts.

 

 

1.       Open the machine cover.

Ensure the cover is entirely open. Remove the drum unit by holding it by its handles and lift it carefully toward you.

 

 

After removing the drum unit, place it on a piece of cloth or paper so as not to spill the toner.

 

2.       Turn the lever completely to the front carefully; otherwise, you will not be able to remove the cartridge since the shutter will not be entirely closed (the shutter must be completely closed for you to remove the cartridge.)

 

 

3.       Pull out the empty cartridge gently from the drum unit.

Be careful when handling the cartridge. If you spill toner on your clothes, wipe the toner off

immediately, or use cold water to clean it.

 

4.       Remove the new toner cartridge from its package. Place the empty cartridge into an aluminum bag and you can choose to recycle it.

 

 

 

 

(These are pictures of some different models of toner cartridges)

Do not unpack your new toner cartridge unless you are about to install it into the laser machine. The lifetime of the toner is reduced when the cartridge is left outside for a long period of time.

 

5.       Rock the cartridge gently from side to side a few times and remove the sealing tape.

(These are pictures of some different models of toner cartridges)

 

6.       To install the toner cartridge, slide the cartridge into the opening of the drum unit. Make

sure the cartridge guide arrow aligns with the drum unit one in order to ensure the cartridge and the drum unit fit.

 

 

 

7.       Turn the lever on the cartridge completely.

 

 

8.       Put the drum unit back into the laser machine and close cover.

 

 

 





3 - I got a message that reads TONER LOW, how can I clear it? (Back to Top)

This message does not mean that you cannot keep printing, but that you will be running out of toner soon. We recommend having a spare cartridge ready. You have to change the toner cartridge after it has printed a definite amount of pages. The page count will depend on your average document type (detailed graphics, standard letter, etc.) If you have replaced the cartridge and you still get this message, check that the cartridge was correctly installed.





4 - I got a message that reads TONER EMPTY and have barely printed, how can I clear it? (Back to Top)

 

1.               Open the laser machine cover

 

 

2.               Slightly lift the drum unit and then pull it out.

 

 

 

3.               After removing the drum unit, place it on a piece of cloth or paper so as not to spill the toner

 

4.               In order to clean the corona wire inside the drum unit, slide carefully the blue tab from right to left

                  repeated times. Then, return it to its home position. If the tab is not returned to its home position,

                  you will get defects in your printouts, such as vertical stripes.

 

 

 

5.               In order to remove the cartridge, hold the lock lever down and pull the cartridge out of the drum unit.

 


 

6.               Rock the cartridge gently a few times so as to distribute the toner evenly in the toner cartridge.

 


 

7.               Reinsert the cartridge into the drum unit. It should click into place.



8.               Then, out the drum unit back in the machine and close the cover.

 



If you are still getting a message that reads TONER EMPTY, you will have to replace the toner cartridge (see tip “How do I install my toner cartridge?”)





5 - The message reading TONER EMPTY still appears on the machine LCD and I have already change the cartridge! What should I do? (Back to Top)

  1.   Clean the corona wire inside the drum unit.

 

  2.       If you have already cleaned the corona wire remove the drum unit from the laser machine,

rock it gently and reinsert the drum unit.

 

Brother recommends not refilling the cartridge that comes with your laser machine. Incompatible toner and cartridges damage the laser machine, resulting in bad print quality.





6 - My printouts are not dark enough, why? (Back to Top)

It is probable that the Toner Save Setting is set to ON. This allows the laser machine to save toner.  If it was already set to off, it is probable the Print Density, the setting through which you can adjust the print density of your printouts, is at a low setting.

 

1.       Click on Menu or Menu/Set and select General Setup. Then, select Print Density from the sub-menu

2.       Click on the arrow key so as to make the print darker

3.       Click on the Menu or Menu/Set

4.       Click on Stop/Exit key.

 

Make sure the cartridge is not low or empty and the sealing tape has been removed from it. If you get a message that reads TONER LOW, you will have to replace the toner cartridge so as not to get any more light print.

 

Clean the machine laser glass and drum unit:

 

    1. Open the laser machine cover .Ensure the cover is entirely open. Remove the drum unit by holding it by its handles and lift it carefully toward you.
    2. After removing the drum unit, place it on a piece of cloth or paper so as not to spill the toner.
    3. Rock the drum unit so as to distribute the toner evenly in the drum, and top the drum unit lightly onto the hard surface a few times.
    4. In order to clean the corona wire inside the drum unit, slide carefully the blue tab from right to left repeated times. Then, return it to its home position. If the tab is not returned to its home position, you will get defects in your printouts, such as vertical stripes
    5. Clean the laser glass while the drum is out of the laser machine. This glass (around 1/2 inch wide and 8 inches long) is inside the machine, where the drum unit goes. Wipe it carefully using a clean soft dry cloth. Important: do not clean the glass with isopropyl alcohol.
    6. Reinsert the drum unit into the machine and close the cover.

 

Click on Report, and select Help List in order to print a help list. If you still get light prints, you will have to replace the drum.

If this does not work you will need to have your laser machine serviced.





7 - I get black pages or some colors are missing (Back to Top)

 

    • Make sure the back cover is correctly closed.
    • Make sure the front cover is correctly closed.
    • Identify which colors are missing and make sure the cartridges for this colors are correctly installed.
    • Change the toner cartridge.
    • Change the OPC belt cartridge.

 





8 - For PC users: when I print the first document after starting the PC, my laser machine does not print or I get defective printouts. What should I do? (Back to Top)

It does not have anything to do with the cartridge. If the laser machine port is set to LPT1, change it to BMFC so as to solve the problem.

 

In order to change this setting:

 

For Windows® 95, 98, 98SE, Me, NT, 2000: 

 

  1. Click Start, then Settings, and once there, click Printers.
  2. Right-click on the icon of your model name and then click on Properties.
  3. Gain access to Details (or Ports tab according to your OS) as shown below.
  4. For Print to the following port, select BMFC port and then click Ok.

 

 

      For Windows® XP:

 

  1. Click Start, then Printers, and there click Faxes.
  2. Right-click on the icon of your model name and then click on Properties.
  3. Select the Port tab. Check BMFC and then click Ok.

 

       Print again in order to see if the problem is solved. The printer should be working correctly by now.





9 - My printouts are defective, what should I do? (Back to Top)

Before you start troubleshooting according to your particular issue, check the following. Perhaps your problem has to do with it:

 

Make sure the machine printer cable is not too long

 

We recommend using a parallel cable of less than 6 feet in length. Change the cable.

 

1.    Make sure you are using the correct type of USB cable.

         You must know that all USB cables are different and, they will not work in all machines. Cables should support the

         specifications listed below:

  • 12MB (Full Speed)
  • Twisted pair cable
  • Shielded
  • Shorter than 6 feet long (2 meters)

2.  Make sure the printer cable is not damaged.

        If so, change the cable.

 

3.  If there is a parallel interface switching device between your PC and the laser machine.

        Take it off and connect the laser machine to your PC directly.

 

4.  Have you selected appropriate laser machine driver?

        Select the correct one.

 

5.  If the laser machine and mass storage device or scanner are connected to the same port.

        Unplug all other devices and connect only the laser machine to your PC directly.

 

There are hollows in my prints

  • The paper you use should meet the specifications in the laser machine driver. If you are using other type of paper, change it.
  • In the laser machine driver, select Thick paper, or use a type of paper thinner than the one you are using
  • Make sure the laser machine is not exposed to conditions such as high humidity..

I get ghost print

 



  • The paper you use should meet the specifications in the laser machine driver. We recommend not using rough surfaced print media, thick media or media which has absorbed moisture, since they may cause ghost print.
  • Select the correct media type in the laser machine driver.
  • If you see no improvement after doing the above, try using a new cartridge or drum unit.

 

I get horizontal lines on my printouts   

  • Cleaning the laser machine interior and the primary corona wire inside the drum will solve this problem. Print a test page and check.
  • If you see no improvement, it is probable that the drum unit is damaged. Change the drum unit.

 

The background of my printouts is gray

 

  • The paper you use should meet the specifications in the laser machine driver.
  • Make sure the laser machine is not exposed to conditions such as high humidity and high temperature. These conditions may increase the amount of background shading.
  • Change the toner cartridge if you see no improvement.

 

I get faint prints

  • Make sure the laser machine is not exposed to conditions such as high humidity and high temperature, etc. These conditions may be the cause of this defect.
  • If you see that the whole page is too light, It is probable that the Toner Save Setting is set to ON. Gain access to the machine Properties tab of the Driver and disable this.
  • If you see no improvement, change the toner cartridge.
  • Another possibility is that the problem is being caused by dirt on the scanner window; wipe it with a soft cloth.
  • Install a new drum unit if necessary.

 

My printouts are all black

 

  • If you see this problem in your printouts, the drum or the cartridge may be damaged. Install a new cartridge or a new drum unit.

 

There are repetitive black horizontal marks on my printouts

  • It is probable that the cartridge or the drum is damaged. Install a new cartridge or drum unit.
  • The paper you use should meet the specifications in the laser machine driver. If you are using label sheets for your laser machine, its glue may stick to the OPC drum surface. You will need to clean the drum. Avoid using paper with clips or staples; they will damage the surface of the drum.

 

There are black dots on my printouts

  • If you have printed a few pages and you see no improvements and you are using label stock, it is probable that there is glue from the paper on the OPC drum surface. You will have to clean the drum. Do not clean the photosensitive drum surface with sharp elements.
  • It is possible that the cartridge or the drum is damaged. Change the toner cartridge or the drum unit.

 

Vertical or black lines appear on my printouts

 

  • It is probable that the cartridge is damaged. Install a new one.
  • Clean the laser machine interior and the primary corona wire inside the drum.

 

White vertical streaks appears on my black printouts


  • If you see this problem, it is probable that the cartridge is damaged.
  • Install a new cartridge

 

White Spots appear on my black printouts

  • If you have printed a few pages and you see no improvements, and you are using label stock, it is probable that there is glue from the paper on the OPC drum surface. You will have to clean the drum. Do not clean the photosensitive drum surface with sharp elements.
  • It is possible that the cartridge or the drum is damaged. Change the toner cartridge or the drum unit.




10 - I get really light printouts, why? How can I solve this problem? (Back to Top)

Laser machine models with the FAX feature only:

 

It is probable that the Toner Save Setting is set to ON. This allows the laser machine to save toner. If it was already set to off, it is probable the Print Density, the setting through which you can adjust the print density of your printouts, is at a low setting.

 

  1. Click on Menu or Menu/Set and select General Setup. Then, select Print Density from the sub-menu  or Ecology, Toner Save
  2. Select Off using the arrows keys
  3. Click on the Menu or Menu/Set
  4. Click on Stop/Exit key.

 

Make sure the cartridge is not low or empty and the sealing tape has been removed from it. If you get a message that reads TONER LOW, you will have to replace the toner cartridge.

 

Click on Report, and select Help List in order to print a help list. If you still get light prints, you will have to replace the drum. If this does not work you will need to have your laser machine serviced.





11 - How can I install my toner cartridge? (Back to Top)

It will be necessary for you to change a toner cartridge when your laser machine indicates that you are out of toner. If it indicates that the toner is low, you may still be able to print a few hundred more pages.

 

  • In order to change your toner cartridge you need to know what model of laser machine you got. There are two names somewhere on the machine. One is the name of the laser machine (e.g. ucrit01), and the other is the name of the model (e.g. HP LaserJet 5m). The latter is the name you need. By knowing this name, you will be able to buy the right cartridge for your machine.

 

  • Turn the machine off and open the top cover.

 

  • Then, open the front cover and pull the drum unit assembly.

 

  • Press down the lock lever and remove the old cartridge from the drum unit. In order to remove the cartridge, pull it upwards and away from the laser machine. The cartridge should come out without making much effort.

 

  • Remove the new cartridge from its packaging, and rock it gently for a few seconds so as to distribute the toner evenly. 

 

We recommend not exposing the cartridge to the light for long (no more than a few minutes). While exposed, cover the cartridge with a piece of paper or cloth.

 

  • Take off the seal from the toner cartridge (a small tab that is attached to a plastic film strip). Make sure you remove this or your laser machine will only print blank pages.

 

  • Install the new cartridge into the laser machine by following the arrows or other cues in the machine that will help you align the cartridge properly. It should slide in using a small amount of force. If it doesn’t, check the cartridge is properly aligned and make sure you are using the correct cartridge. You can find out which toner cartridge is compatible with your laser machine in our website.

 

  • When the cartridge is seated, close the top cover.

 

  • Turn on your laser machine.

 

Print test pages: if they look good, package the empty cartridge and recycle it-optional. If there are repeated defects, streaks, faded out pages, etc. on your test pages that were not there before you changed toner cartridge, there must be a problem with the cartridge. Install a new one, and print some test pages. If they are clean, it means the first toner cartridge was faulty. If both cartridges have problems, there something wrong with the machine. 





12 - How can I ensure the longest life of the cartridge? (Back to Top)

We recommend removing your toner cartridge from its package only when you are ready to use it. Toner cartridges are packed in a moisture proof bag so as to protect them. The shelf life of a toner cartridge in its closed package is around 2.5 years (as long as you store them away from heat, moisture and light.) The shelf life of an open one is much shorter (around 6 months).

 

In order not to damage the toner cartridge, we recommend not exposing the cartridge to the light for long (no more than a few minutes). While exposed, cover the cartridge with a piece of paper or cloth.

 

The number of prints that a toner cartridge can give has nothing to do with the time of use but with the page coverage. All laser printers and fax machines have different utilities for you to adjust the image intensity in order to reduce toner consumption. Gain access to them and turn down the intensity dial. By doing this, you will also get less loose toner, reducing signs of nicks on the drum unit and specks on your printouts.





13 - If the toner is low or I get light or faded areas on my printouts, should I change the cartridge immediately or is it still useful? (Back to Top)

Even if the toner is low and your printouts look faded, you may still be able to improve the print quality of your printouts by redistributing the toner in your cartridge. This will help you to finish your current print jobs until you replace the cartridge.

 

So as to redistribute the toner, open the printer and remove the cartridge from the laser machine. In order not to damage the toner cartridge, we recommend not exposing the cartridge to the light for long (no more than a few minutes.) While exposed, cover the cartridge with a piece of paper or cloth. Rock the toner cartridge from side to side gently so that the toner redistributes inside the cartridge.

 

 

Reinstall the cartridge into the printer and close the machine cover. If the print quality does not improve, you will have to change the toner cartridge.

 

 

These images do not represent all laser machines and toner cartridge models. They are given just as examples.





14 - Do I need to clean the toner cartridge area? How can I do it? (Back to Top)

The cleaning of the toner cartridge area is not regularly necessary unless there is an excess of toner in the compartment. Before you clean the laser machine, unplug the power cord and then wait for it to cool. Open the machine and remove the cartridge.

 

In order not to damage the toner cartridge, we recommend not exposing the cartridge to the light for long (no more than a few minutes). While exposed, cover the cartridge with a piece of paper or cloth. Try not to touch the black sponge, transfer roller inside the laser machine or you will damage it. Use a dry lint-free cloth to clean any residue in the paper path area and the cartridge cavity. Replace the cartridge and close the machine cover and plug the power cord into the machine again.





15 - What happens if I shake my toner cartridge? (Back to Top)

Do not shake toner cartridges. If you got a low toner message and you want to redistribute the toner, you do not need to shake it. Simply rock the cartridge lightly at a forty degree angle, pat it on top gently, and reinstall in the laser machine. Shaking the cartridge is likely to cause the toner to spill.





16 - Removal of toner cartridge sealing tape (Back to Top)

For the toner to be released, it is necessary to remove the cartridge sealing tape. This is a clear plastic strip which is pulled out from inside the toner cartridge. In order to remove the sealing tape, you will need to break the tab that is connected to the toner cartridge and pull. It should FULLY come out of the toner cartridge. When you remove the seal, a small amount of toner will come out with it. We recommend pulling the seal over a trash can. If the seal was not fully removed from the cartridge when you pulled it because it got broken, use scissors to cut the seal. If, after you have cut the seal, the margin of the printouts look faded, the cartridge will have to be replaced.





17 - I have some printing problems, what is going on and how can I solve them? (Back to Top)

I got an Image defect

 

This type of problem may be caused, not only by the cartridge, but by the fuser. Laser printers include a maintenance kit, which comprises the fuser, paper pickups and transfer roller. These pieces are replaced on a regular page count schedule, when the machine shows a message that reads User Maintenance. Those machines that do not have scheduled maintenance kits regularly have only the fuser replaced when an image defect appears.

 

I get double imaging in my printouts

 

You will need to check the fuser assembly since this is the main cause of unwanted duplicated images. Another reason could be an inappropriate combination of drum and toner in a cartridge.

 

There are unwanted lines on the page

 

If lines appear on the faxes you receive, the first thing you will have to do is to determine if the problem is in your machine or in the sender’s. Run a copy in your machine. If there are no defects on the copy, the problem has nothing to do with your machine but with the sender’s. Let the sender know about this problem.

 

If lines appear when you make a copy with a copier or fax, there are several different reasons for this.

 

 

  • There must be a foreign substance, such as ink, on the scanner glass or on the copier mirrors. To clean it, use a soft cloth dampened with a mild cleaner.

  • Make sure the white set bar, which is on the top side of the scanner glass, is not dirty.  Clean it with a soft cloth dampened with a mild cleaner.

  • If you have done this and the problem is still unsolved, there could be something with the imagine unit. If your machine uses a toner cartridge, then change it.

  • Check the waste toner hopper is not full; if it is, replace or empty it and clean it.

  • It is possible that there is a bad connection between the machine and the imaging unit.  Use a dry towel or cloth to clean these connections.

  • You may be using a defective cartridge or there is a bad drum connection. Replace the cartridge.  If the problem is not solved, you should contact the cartridge supplier (Brother, Epson, etc.)

  • If you got a multi-component system and you have lines on your pages, it is probable that the problem has nothing to do with the toner. You may need to change the drum. Fusers can also cause this problem. A technician will solve this problem.

 

There are spots on the pages

 

  • If there are spots on the page, like drops, there might be a problem with the developer unit. If so, you will need to replace it.

 

  • If the spots appear all over the page, there may be something wrong with the drum-scratches from a foreign object, for example, or it presents a manufacturer’s defect. You will have to change the toner cartridge.

 

There are light or blank areas on the pages 

 

  • There must be a lack of toner on the drum. Make sure there is toner and that it is getting to the drum.

 

  • It is probable that the drum can no longer hold the toner. You will have to replace the drum.

 

  • It is possible that the paper is causing the problem. If the paper absorbs moisture, the toner will not print on the paper since it does not print on moisture. Use fresh and dry paper. That will solve the problem. Make sure you store your paper in a dry place.

 

I get only blank pages    

 

  • You may not have removed the sealing tape from your cartridge. Remove it and reinstall the toner cartridge.

 

  • The cartridge must be empty. Replace the cartridge.

 

My prints are too dark

 

 

  • Your cartridge may not be installed correctly. Reinstall the cartridge. If after reinstalling the cartridge you still get dark pages, you will need to replace your cartridge.

 

  • Check the density is not set too dark.

 

  • You may need to replace the drum.

 

There are horizontal white lines on my pages    

 

  • If they appear in the center of the page, there must be a loose screw in the toner cartridge shutter.

 

  • If you see no loose screw, the cartridge may not be installed correctly defective.

 

  • Reinstall the cartridge. If the problem is not solved, replace the cartridge.

 

There are horizontal lines or repeated defects

 

  • It is possible that there is a defect in the laser assembly, the DC power controller unit or the gear train. If so, get your laser machine serviced.

 

There are thin black lines on my pages

 

Static electricity may produce thick black lines that look like ink stains on the page. The cartridge may be defective or empty. Replace the toner cartridge if necessary.

 

There are vertical, thin white stripes on my pages  

 

  • The laser machine may be dirty. Clean the charge corona wire in the toner cartridge with the cleaning tool that comes with your machine.

 

  • The cartridge may almost empty. Replace it.

 

  • The machine mechanisms or the laser beam path or mirror (on some models) is dirty. If so, have your laser machine serviced or cleaned.

Some colors are missing on my pages

 

If certain colors are not being printed, the cartridge may be the cause. If you get an error message that reads “Y/M/C/ K Toner Crtg Out", this means that you have not installed a toner cartridge in your laser machine. Install the color that is indicated (Y/M/C/ K.)

 

There are random white areas

 

  • This occurs because you are using damp paper. Replace your paper stock.

 

Colors are out of alignment

 

The laser machine is dirty inside.

 

  • This will occur if you install a new black toner cartridge and a ROS cleaning has not been performed.

My prints are too light

 

  • We recommend changing your paper; the one you are using may not be suitable.

  • The cartridge may be low on toner or empty. You may change the cartridge is necessary.

  • Turn off the economy mode if it is on.

  • Check the print density, quality and retention settings of your laser machine.

  • Check if this problem has to do with the printer or the cartridge. To do so, switch the cartridge with another laser machine (make sure they use the same toner cartridge) or install a back-up.

  • Clean your beam-to-drum mirror, corona wire or scanner lens. This will clear many light print problems. Refer to your laser machine manual.

  • In the printer driver, select Advanced and, then, set the Draft Mode check box to off

  • You may need to replace the drum cartridge.

 

My prints are faded or light

 

 

  • You may be using paper with the wrong weight. Check the specifications of the paper weight for your laser machine.

  • The cartridge may be low on toner or empty. Replace it.

  • Turn off the economy mode if it is on.

 

There is some dirt on the back of my pages

 

 

  • The printer may be dirty inside. Clean your laser machine.

  • The cartridge may be linking toner. Replace the cartridge carefully.




18 - I got a message that reads Low Toner, why? What should I do? (Back to Top)

  • Make sure you have removed the sealing tape.

  • Check you have installed a toner cartridge in the machine.

  • The bag and/or box may have not been correctly sealed before you opened the package.

  • If the cartridge is low you can redistribute the cartridge (see Tip “If the toner is low or I get light or faded areas on my printouts, should I change the cartridge immediately or it is still useful?”)

  • If the machine does not print after redistributing the cartridge, you have to replace the cartridge.

  • If you have replaced the cartridge and you still get a low message, the laser machine might be the problem.

  • The high voltage power supply may be the cause of the problem. If you need to finish a print job, gain access to the configuration menu. Then, to the control panel on the printer. Once there, set the laser machine to Low Toner Continue.

 

You have just changed your toner cartridge and you get a message that reads LOW TONER

 

If you've installed a new cartridge in the laser machine and the toner light turns on, you may have accidentally installed an empty toner cartridge. Mark your empty cartridge boxes so as to differentiate them as empty and avoid confusions.

 

Another possibility is that you have forgotten to remove the sealing tape on the cartridge. Make sure this seal is removed otherwise the toner will not be detected in the laser machine.





19 - How do I print a test page? (Back to Top)

Through these instructions you will be able to print a test page with most laser machines:

 

  • Click on Start. Then select Settings and then Printer.

  • Right-click on the machine name, and then left-click on Properties

  • Click on “Print Test Page”




20 - I put the wrong type of toner in my laser machine, what should I do? (Back to Top)

If you made the mistake of adding the wrong type of toner in your laser machine and the machine uses non-magnetic toner, the toner mixed with iron powder and you will need to call the developer. Both will have to be removed and the residue must be vacuumed out.

 

In the case your laser machine uses magnetic toner, there will be less toner in the machine. Try to remove as much toner as you can without scratching the roller.













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