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Toner Konica-Minolta Troubleshooting



1 - How do I install a Konica Minolta 2300W cartridge?

2 - How do I install a Konica Minolta 2400 cartridge?

3 - Is it possible to print after toner cartridge is reported as empty on the Magicolor 2400 Series? How can I do it?

4 - Is it possible to printing after toner cartridge is reported as empty on the Magicolor 2300 Series? How can I do it?

5 - What is the average life of a toner cartridge?

6 - Print Quality



Other information that may help you

7 - How can I install my toner cartridge?

8 - How can I ensure the longest life of the cartridge?

9 - If the toner is low or I get light or faded areas on my printouts, should I change the cartridge immediately or is it still useful?

10 - Do I need to clean the toner cartridge area? How can I do it?

11 - What happens if I shake my toner cartridge?

12 - Removal of toner cartridge sealing tape

13 - I have some printing problems, what is going on and how can I solve them?

14 - I got a message that reads Low Toner, why? What should I do?

15 - How do I print a test page?

16 - I put the wrong type of toner in my laser machine, what should I do?








1 - How do I install a Konica Minolta 2300W cartridge? (Back to Top)

A “COLOR Toner Low” will appear in the Status Display if there is a cartridge that needs to be replaced. You can continue printing even after getting this message, but gradually the color will fade out.

 

Caution: If the current cartridge you are using is a 4500K cartridge, and you forget to reset the printer panel, you will probably get a premature message that reads 'low' or 'empty' or 'replace'.

 

1.  Open the Status Display and check which toner color is empty. Then, choose “toner replace” from the print menu.

 

2.  Select the color of the cartridge you need to replace from the color list box

 

3.  Select the cartridge capacity (1500 or 4500). Then, click “OK”

 

4.  When you see the toner indicator on the control panel flashing, open the printer front cover and the carousel will

     reposition automatically so that the appropriate cartridge can be removed. 

 

5.  Take the cartridge from the tow holes in its front and pull it straight out about 6”. Then use your left hand to help pull

     out the cartridge.

 

 

6.  Unwrap the new toner cartridge from its package.

 

7.  Remove the sealing tape.

 

8.  Check the colored end of every cartridge to be replaced since this corresponds to a color inside the toner cartridge

     slots. Install the cartridge in the slot of the same color.

 

 

9.       Take the cartridge with your left hand and put the thumb and index finger of your right hand into the two holes in

      the front of the cartridge. Then insert it, making sure that the guides on the cartridge fit into the rails in the

      carousel. Push the new cartridge gently into the machine.

 

10.       Then, close the printer front cover.

 

The machine will run a calibration cycle which lasts 150 seconds after replacing any consumable. If the cover is opened

before the “ready” indictor on the control panel light up and the error indicator turns off, the machine will stop and

repeat this cycle.





2 - How do I install a Konica Minolta 2400 cartridge? (Back to Top)

You can continue printing even after you got a message informing you that you are running out of toner. However, the color will gradually fade out.

 

When the cartridge is empty, the toner indicator will flash. In order to replace the cartridge follow these steps:

 

For Magicolor 2400W:

 

1.               Check the control panel to see which color of toner is empty. If you selected the Auto Toner Replace check box of Mode Setting in the Status Display, printing will stop when, and the empty cartridge will move so that it can be replaced.



 

2.               Press the “rotate toner” key. The lit indicator for the color toner will go off, and the cartridge carousel will rotate. Once the cartridge is positioned so that it can be replaced, the indicator for that color lights up again. Press the “rotate toner” key to move the cartridge to replace it. Repeat the same procedure for each empty color.

 

For Magicolor 2430DL:

 

1.               You will get a message indicating which color of toner is empty.

 

2.               Pull the lever, and open the top cover. Remove any paper in the output tray, and fold up the output tray before you open the cover. Never touch the transfer belt.

 

 

 

3.               Make sure the cartridge that is to be replaced has been moved to the front, and then open the front cover. You will identify the cartridge by the color of the handle and the letter on it (C = cyan, M = magenta, Y = yellow and K = black).




4.               In order to remove the cartridge, pull the handle on the cartridge, and then the cartridge. Do not force the carousel manually to rotate, you may damage it.

 


 

You can choose to recycle your empty cartridge.

 

5.               Make sure the toner roller cover is securely attached, and then, in order to distribute the toner, rock the cartridge a few times.

 


 

    6.              Remove the toner roller cover without touching or scratching the roller.

 

 

7.               Align the end of each cartridge with its holders, and then insert the cartridge, making sure that its color is the same as the label on the toner cartridge carousel.




8.               Press the toner cartridge downwards until it snaps into position.




9.               Close the cover carefully.



 

When you close the top cover, the black toner cartridge will move automatically in position for replacement. Every time you press the “rotate toner” key, each cartridge will move so that it can be replaced -if you selected the Auto Toner Replace check box in Mode Setting of the Status Display. Once all cartridges have been replaced, the printer will warm up and reset automatically to be ready to print.



10.             Press the “cancel”. The printer will reset and the indicator message will clear. The printer automatically

           resets if no operation is performed 30 seconds after you have closed the top cover. The printer will run a

           calibration cycle which will last less than 2 minutes after a cartridge is replaced. If you open the cover

           before the printer is reset, the calibration will be interrupted, and it will start again only after you close

           the cover.

 





3 - Is it possible to print after toner cartridge is reported as empty on the Magicolor 2400 Series? How can I do it? (Back to Top)

Magicolor 2400W

 

In the System tray, double-click the magicolor 2400W Status Display icon, or go to Start/Programs/KONICA MINOLTA magicolor 2400W Utilities and then select KONICA MINOLTA magicolor 2400W Status. Then, from the menu bar, select Printer, and then, from the drop-down, Mode Setting. Once you gained access to this section you will be able to change the state of the Toner Empty Mode and keep printing.

 

Magicolor 2430 DL

 

Make sure the Panel reads “ready” and press “Menu/Select” button. Press the right arrow button until you find “engine”. Then press “Menu/Select” button and the right arrow button until you find “toner empty”. Press “Menu/Select” button again and then the right arrow button until you find the desired state. Then press “Menu/Select” button once again. Finally, press up arrow until you see “ready”.





4 - Is it possible to printing after toner cartridge is reported as empty on the Magicolor 2300 Series? How can I do it? (Back to Top)

Magicolor 2350EN

 

Before following the procedure, make sure your printer has the latest firmware installed. Press Menu Select and right arrow until you see “Quality Menu”. Then press Menu Select and right arrow until you see “Toner Action”. Press Menu Select and right arrow until you see “Out”. Again, press Menu Select and right arrow until you see “Continue”. Finally, press Menu Select and press up arrow until you find “IDLE”.

 

Magicolor 2300 DL

 

Before following the procedure, make sure your printer has the latest firmware installed Press Menu Select and right arrow until you see “Engine”. Press Menu Select again and the right arrow until you see “Toner Empty”. Once again, press Menu Select and the right arrow until you see “Continue”. Finally, press Menu Select and, then, up arrow until you see “IDLE”.

 

Magicolor 2300W

 

Once your cartridge is reported empty, you will not be able to continue printing since Magicolor 2300W does not offer this option.





5 - What is the average life of a toner cartridge? (Back to Top)

A high capacity cartridge will print a maximum of 4,500 simplex letter/A4 format sheets of paper of continuous print at normal 5% page coverage. And a standard capacity cartridge will print a maximum of 1,500 pages of the same characteristics. You may take into consideration that a heavier coverage may diminish the maximum capacities.





6 - Print Quality (Back to Top)

I get blank prints

 

  • The drum must be faulty. You will have to replace the drum cartridge in order to solve this problem.
  • Another possible cause: improper laser exposure. To solve this problem you will have to replace the print head unit.
  • Poor developing bias. Change the master board.



 

I get black prints

 

  • Cause: improper laser exposure. To solve this problem you will have to replace the print head.
  • Another possible cause: improper charging. You will need to replace the controller board.
  • Change the master board.

There are white spots on my paper

 

  • The paper may be damp. You will need to change the paper.
  • Another cause: poor image transfer. To solve this problem, replace the second image transfer roller.
  • Change the master board.
  • Change the transport image transfer belt unit.
  • Change the controller control board.


There are toner smudges on my printouts

 

  • The fuser must be dirty. Change the fuser.
  • Another probable cause: dirty image transfer roller. To solve this problem, change the second image transfer roller.
  • The paper transport path must be dirty. You will need to clean it.


Image density is low

 

  • Poor developing bias. Change the master board.
  • The cartridge must be empty. For the problem to disappear reinstall a new cartridge.
  • The drum must be faulty. You will have to replace the drum cartridge in order to solve this problem.
  • Another cause: poor image transfer. Change the transport image transfer belt unit.
  • Change the controller control board.

 

I get printouts with foggy background

 

  • Poor developing bias. Change the master board.
  • The drum must be faulty. To solve the problem, you will have to change the controller control board.
  • Change the drum cartridge.


I get white/black lines and bands on my printouts

 

  • The drum must be scratched. To solve the problem, you need to change the drum cartridge.
  • The print head must be defective. You will need to change the print head.
  • Change the master board.
  • Change the controller control board.


 

Offset Image

 

  • There is a defective fusing roller. To solve the problem, change it.
  • Image transfer roller is faulty. To solve the problem change the second image transfer roller.
  • Change the image transfer belt unit.

 





7 - How can I install my toner cartridge? (Back to Top)

It will be necessary for you to change a toner cartridge when your laser machine indicates that you are out of toner. If it indicates that the toner is low, you may still be able to print a few hundred more pages.

 

  • In order to change your toner cartridge you need to know what model of laser machine you got. There are two names somewhere on the machine. One is the name of the laser machine (e.g. ucrit01), and the other is the name of the model (e.g. HP LaserJet 5m). The latter is the name you need. By knowing this name, you will be able to buy the right cartridge for your machine.

 

  • Turn the machine off and open the top cover.

 

  • Then, open the front cover and pull the drum unit assembly.

 

  • Press down the lock lever and remove the old cartridge from the drum unit. In order to remove the cartridge, pull it upwards and away from the laser machine. The cartridge should come out without making much effort.

 

  • Remove the new cartridge from its packaging, and rock it gently for a few seconds so as to distribute the toner evenly. 

 

We recommend not exposing the cartridge to the light for long (no more than a few minutes). While exposed, cover the cartridge with a piece of paper or cloth.

 

  • Take off the seal from the toner cartridge (a small tab that is attached to a plastic film strip). Make sure you remove this or your laser machine will only print blank pages.

 

  • Install the new cartridge into the laser machine by following the arrows or other cues in the machine that will help you align the cartridge properly. It should slide in using a small amount of force. If it doesn’t, check the cartridge is properly aligned and make sure you are using the correct cartridge. You can find out which toner cartridge is compatible with your laser machine in our website.

 

  • When the cartridge is seated, close the top cover.

 

  • Turn on your laser machine.

 

Print test pages: if they look good, package the empty cartridge and recycle it-optional. If there are repeated defects, streaks, faded out pages, etc. on your test pages that were not there before you changed toner cartridge, there must be a problem with the cartridge. Install a new one, and print some test pages. If they are clean, it means the first toner cartridge was faulty. If both cartridges have problems, there something wrong with the machine. 





8 - How can I ensure the longest life of the cartridge? (Back to Top)

We recommend removing your toner cartridge from its package only when you are ready to use it. Toner cartridges are packed in a moisture proof bag so as to protect them. The shelf life of a toner cartridge in its closed package is around 2.5 years (as long as you store them away from heat, moisture and light.) The shelf life of an open one is much shorter (around 6 months).

 

In order not to damage the toner cartridge, we recommend not exposing the cartridge to the light for long (no more than a few minutes). While exposed, cover the cartridge with a piece of paper or cloth.

 

The number of prints that a toner cartridge can give has nothing to do with the time of use but with the page coverage. All laser printers and fax machines have different utilities for you to adjust the image intensity in order to reduce toner consumption. Gain access to them and turn down the intensity dial. By doing this, you will also get less loose toner, reducing signs of nicks on the drum unit and specks on your printouts.





9 - If the toner is low or I get light or faded areas on my printouts, should I change the cartridge immediately or is it still useful? (Back to Top)

Even if the toner is low and your printouts look faded, you may still be able to improve the print quality of your printouts by redistributing the toner in your cartridge. This will help you to finish your current print jobs until you replace the cartridge.

 

So as to redistribute the toner, open the printer and remove the cartridge from the laser machine. In order not to damage the toner cartridge, we recommend not exposing the cartridge to the light for long (no more than a few minutes.) While exposed, cover the cartridge with a piece of paper or cloth. Rock the toner cartridge from side to side gently so that the toner redistributes inside the cartridge.

 

 

Reinstall the cartridge into the printer and close the machine cover. If the print quality does not improve, you will have to change the toner cartridge.

 

 

These images do not represent all laser machines and toner cartridge models. They are given just as examples.





10 - Do I need to clean the toner cartridge area? How can I do it? (Back to Top)

The cleaning of the toner cartridge area is not regularly necessary unless there is an excess of toner in the compartment. Before you clean the laser machine, unplug the power cord and then wait for it to cool. Open the machine and remove the cartridge.

 

In order not to damage the toner cartridge, we recommend not exposing the cartridge to the light for long (no more than a few minutes). While exposed, cover the cartridge with a piece of paper or cloth. Try not to touch the black sponge, transfer roller inside the laser machine or you will damage it. Use a dry lint-free cloth to clean any residue in the paper path area and the cartridge cavity. Replace the cartridge and close the machine cover and plug the power cord into the machine again.





11 - What happens if I shake my toner cartridge? (Back to Top)

Do not shake toner cartridges. If you got a low toner message and you want to redistribute the toner, you do not need to shake it. Simply rock the cartridge lightly at a forty degree angle, pat it on top gently, and reinstall in the laser machine. Shaking the cartridge is likely to cause the toner to spill.





12 - Removal of toner cartridge sealing tape (Back to Top)

For the toner to be released, it is necessary to remove the cartridge sealing tape. This is a clear plastic strip which is pulled out from inside the toner cartridge. In order to remove the sealing tape, you will need to break the tab that is connected to the toner cartridge and pull. It should FULLY come out of the toner cartridge. When you remove the seal, a small amount of toner will come out with it. We recommend pulling the seal over a trash can. If the seal was not fully removed from the cartridge when you pulled it because it got broken, use scissors to cut the seal. If, after you have cut the seal, the margin of the printouts look faded, the cartridge will have to be replaced.





13 - I have some printing problems, what is going on and how can I solve them? (Back to Top)

I got an Image defect

 

This type of problem may be caused, not only by the cartridge, but by the fuser. Laser printers include a maintenance kit, which comprises the fuser, paper pickups and transfer roller. These pieces are replaced on a regular page count schedule, when the machine shows a message that reads User Maintenance. Those machines that do not have scheduled maintenance kits regularly have only the fuser replaced when an image defect appears.

 

I get double imaging in my printouts

 

You will need to check the fuser assembly since this is the main cause of unwanted duplicated images. Another reason could be an inappropriate combination of drum and toner in a cartridge.

 

There are unwanted lines on the page

 

If lines appear on the faxes you receive, the first thing you will have to do is to determine if the problem is in your machine or in the sender’s. Run a copy in your machine. If there are no defects on the copy, the problem has nothing to do with your machine but with the sender’s. Let the sender know about this problem.

 

If lines appear when you make a copy with a copier or fax, there are several different reasons for this.

 

 

  • There must be a foreign substance, such as ink, on the scanner glass or on the copier mirrors. To clean it, use a soft cloth dampened with a mild cleaner.

  • Make sure the white set bar, which is on the top side of the scanner glass, is not dirty.  Clean it with a soft cloth dampened with a mild cleaner.

  • If you have done this and the problem is still unsolved, there could be something with the imagine unit. If your machine uses a toner cartridge, then change it.

  • Check the waste toner hopper is not full; if it is, replace or empty it and clean it.

  • It is possible that there is a bad connection between the machine and the imaging unit.  Use a dry towel or cloth to clean these connections.

  • You may be using a defective cartridge or there is a bad drum connection. Replace the cartridge.  If the problem is not solved, you should contact the cartridge supplier (Brother, Epson, etc.)

  • If you got a multi-component system and you have lines on your pages, it is probable that the problem has nothing to do with the toner. You may need to change the drum. Fusers can also cause this problem. A technician will solve this problem.

 

There are spots on the pages

 

  • If there are spots on the page, like drops, there might be a problem with the developer unit. If so, you will need to replace it.

 

  • If the spots appear all over the page, there may be something wrong with the drum-scratches from a foreign object, for example, or it presents a manufacturer’s defect. You will have to change the toner cartridge.

 

There are light or blank areas on the pages 

 

  • There must be a lack of toner on the drum. Make sure there is toner and that it is getting to the drum.

 

  • It is probable that the drum can no longer hold the toner. You will have to replace the drum.

 

  • It is possible that the paper is causing the problem. If the paper absorbs moisture, the toner will not print on the paper since it does not print on moisture. Use fresh and dry paper. That will solve the problem. Make sure you store your paper in a dry place.

 

I get only blank pages    

 

  • You may not have removed the sealing tape from your cartridge. Remove it and reinstall the toner cartridge.

 

  • The cartridge must be empty. Replace the cartridge.

 

My prints are too dark

 

 

  • Your cartridge may not be installed correctly. Reinstall the cartridge. If after reinstalling the cartridge you still get dark pages, you will need to replace your cartridge.

 

  • Check the density is not set too dark.

 

  • You may need to replace the drum.

 

There are horizontal white lines on my pages    

 

  • If they appear in the center of the page, there must be a loose screw in the toner cartridge shutter.

 

  • If you see no loose screw, the cartridge may not be installed correctly defective.

 

  • Reinstall the cartridge. If the problem is not solved, replace the cartridge.

 

There are horizontal lines or repeated defects

 

  • It is possible that there is a defect in the laser assembly, the DC power controller unit or the gear train. If so, get your laser machine serviced.

 

There are thin black lines on my pages

 

Static electricity may produce thick black lines that look like ink stains on the page. The cartridge may be defective or empty. Replace the toner cartridge if necessary.

 

There are vertical, thin white stripes on my pages  

 

  • The laser machine may be dirty. Clean the charge corona wire in the toner cartridge with the cleaning tool that comes with your machine.

 

  • The cartridge may almost empty. Replace it.

 

  • The machine mechanisms or the laser beam path or mirror (on some models) is dirty. If so, have your laser machine serviced or cleaned.

Some colors are missing on my pages

 

If certain colors are not being printed, the cartridge may be the cause. If you get an error message that reads “Y/M/C/ K Toner Crtg Out", this means that you have not installed a toner cartridge in your laser machine. Install the color that is indicated (Y/M/C/ K.)

 

There are random white areas

 

  • This occurs because you are using damp paper. Replace your paper stock.

 

Colors are out of alignment

 

The laser machine is dirty inside.

 

  • This will occur if you install a new black toner cartridge and a ROS cleaning has not been performed.

My prints are too light

 

  • We recommend changing your paper; the one you are using may not be suitable.

  • The cartridge may be low on toner or empty. You may change the cartridge is necessary.

  • Turn off the economy mode if it is on.

  • Check the print density, quality and retention settings of your laser machine.

  • Check if this problem has to do with the printer or the cartridge. To do so, switch the cartridge with another laser machine (make sure they use the same toner cartridge) or install a back-up.

  • Clean your beam-to-drum mirror, corona wire or scanner lens. This will clear many light print problems. Refer to your laser machine manual.

  • In the printer driver, select Advanced and, then, set the Draft Mode check box to off

  • You may need to replace the drum cartridge.

 

My prints are faded or light

 

 

  • You may be using paper with the wrong weight. Check the specifications of the paper weight for your laser machine.

  • The cartridge may be low on toner or empty. Replace it.

  • Turn off the economy mode if it is on.

 

There is some dirt on the back of my pages

 

 

  • The printer may be dirty inside. Clean your laser machine.

  • The cartridge may be linking toner. Replace the cartridge carefully.




14 - I got a message that reads Low Toner, why? What should I do? (Back to Top)

  • Make sure you have removed the sealing tape.

  • Check you have installed a toner cartridge in the machine.

  • The bag and/or box may have not been correctly sealed before you opened the package.

  • If the cartridge is low you can redistribute the cartridge (see Tip “If the toner is low or I get light or faded areas on my printouts, should I change the cartridge immediately or it is still useful?”)

  • If the machine does not print after redistributing the cartridge, you have to replace the cartridge.

  • If you have replaced the cartridge and you still get a low message, the laser machine might be the problem.

  • The high voltage power supply may be the cause of the problem. If you need to finish a print job, gain access to the configuration menu. Then, to the control panel on the printer. Once there, set the laser machine to Low Toner Continue.

 

You have just changed your toner cartridge and you get a message that reads LOW TONER

 

If you've installed a new cartridge in the laser machine and the toner light turns on, you may have accidentally installed an empty toner cartridge. Mark your empty cartridge boxes so as to differentiate them as empty and avoid confusions.

 

Another possibility is that you have forgotten to remove the sealing tape on the cartridge. Make sure this seal is removed otherwise the toner will not be detected in the laser machine.





15 - How do I print a test page? (Back to Top)

Through these instructions you will be able to print a test page with most laser machines:

 

  • Click on Start. Then select Settings and then Printer.

  • Right-click on the machine name, and then left-click on Properties

  • Click on “Print Test Page”




16 - I put the wrong type of toner in my laser machine, what should I do? (Back to Top)

If you made the mistake of adding the wrong type of toner in your laser machine and the machine uses non-magnetic toner, the toner mixed with iron powder and you will need to call the developer. Both will have to be removed and the residue must be vacuumed out.

 

In the case your laser machine uses magnetic toner, there will be less toner in the machine. Try to remove as much toner as you can without scratching the roller.













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